Frequently Asked Questions

How do I download Vegas Palms Online Casino?

How do I install Vegas Palms?

Once the casino download is complete, the installation file should run automatically. If not, go to where you saved the install file on your computer. Double-click on the casino ‘.exe’ file. If you cannot recall where you saved this file:

1. Click the ‘Start’ button
2. Select ‘Search’
3. Type in “Vegas Palms”

How do I register a casino account?

1. Launch the Vegas Palms casino software. Be sure to be connected to the internet.
2. Once inside the casino software, click on ‘Connect’. You will be asked to log in to the casino. Then click ‘Register’.
3. Register for either a Practice Play or Real Money account.
4. Enter a unique password. Please don’t lose this password – you will need it every time you log in to the casino software.

How do I make a deposit at the casino?

How do I play at the casino?

1. Connect to the internet, then double-click on the Vegas Palms icon on your desktop to launch the casino.
2. Log in by entering your Vegas Palms casino account number and password.
3. In the software, select the ‘Games’ button. You will then be able to select which games you want to play.
4. If you’ve made a deposit and it has been approved, you will be able to make use of your money immediately, and play without interruption.

What is a comp?

does it mean if a transaction ‘times out’?

Transaction timeouts occur if a response from a third party – like a web wallet provider – does not show in your casino account. This is usually due to technical difficulties. Please don’t be alarmed; our Treasury Department will credit your account within 1-2 business days in the event of a timeout. You can also speed up this process by contacting support and providing any details about your transaction timeout.

Please note: if you have received a comp before a missing deposit has been confirmed:

• The comp was awarded as a token of good faith.
• If the missing deposit is not a timeout, the comp will be reversed from your casino account.
• Based on the outcome of investigating the missing deposit, we may withhold the comp amount from being withdrawn until the investigation is completed.

How do I withdraw money at Vegas Palms?

All winnings accumulated in your Vegas Palms account will remain there until you withdraw them. Any money won while playing is immediately placed into your casino account, and can be played with or withdrawn at any time. To withdraw your winnings:

1. In the casino software, click the ‘Bank’ button. In the banking pages, select ‘Withdrawal’.
2. Enter the amount you wish to withdraw.
3. Find out more about each withdrawal method available at Vegas Palms.

How do I reverse a withdrawal?

Vegas Palms will allow you 24 hours in which to change your mind about making a withdrawal. This could happen if you would rather continue playing at the casino with the cash in your account. To reverse a withdrawal – and to keep the fun going – follow these steps:

1. Launch the Vegas Palms casino software. Make sure you are connected to the internet, then click ‘Connect’ in the casino.
2. Log in using your Vegas Palms account number and unique password.
3. Click ‘Bank’. In the banking pages, select the ‘Reverse Withdrawal’ button.
4. You will also see all your pending withdrawals being displayed.

Didn’t find what you’re looking for? Contact 24/7/365 Customer Support.

New to Vegas Palms?

Casino download

• Getting Started
• Casino Software; your safety & security

Need more reasons to play?

• Winners and Rewards
• Promotions
• Banking made easy